Please kindly note this product is customized item,the return policy differs from that of regular products,it is not eligible for return without reason.Before making your purchase,we encourage you to contact with the seller for more details.

 This dress can be customized (including standard sizes)! If you want to customize the size, please choose from the size option; "If there is no "customize" option, you can choose whatever size is closest to your body, please leave us your measurements when placing the order (according to our size chart), please measure the following measurements accurately!!!!

A. Bust : _____ Cm / Inch

B. Waist : ________ Cm / Inch

C. Hip : ________ Cm / Inch

D. Hollow to Floor(without shoes) : ________ Cm / Inch

E. Height(without shoes) : ________ Cm / Inch

F. Sleeve Length : ________ Cm / Inch

G. Armhole : ________ Cm / Inch

H. Arm Circumference : ________ Cm / Inch

I. Wrist Circumference : ________ Cm / Inch

( If you have any questions in how to measure , please let us know that we will help you solve it ,Suggest to measure the sizes strictly according to the above instruction by professionals.)

1. As an honest seller, we guarantee that the clothes are 90%-99% similar to the original pictures. If you want 100% identical, please forgive us. There are no two identical dresses in the world. We can't guarantee it, so if you still insist on 100% similarity, please don't place an order. Thank you for your understanding.

2. The gown does not include any accessories such as veil, gloves, petticoat, etc. If you need accessories, please contact us!

Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.

The buyer will be responsible for the shipping fees to return the items.

Dear, desses by custom-made All of them by hand sewing and they need long time to transport, there maybe a little sequins/beading/crystal/feather/flowers fall off, it not belong to quality issues, please kind to understand it, we will do the best for you, we are sincerly hope you can love it, thank you so much!

1.Sizing or Fit Issues

As all of our dresses are hand-sewn and customer tailored, the finished gown may vary by approximately 1 inch in the specified measurements.

To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have questions, you can contact us directly.

2.Color Mismatch

Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.

If you are satisfy with our dress , please leave all 5 stars feedback, let more customers know our beautiful dresses.
If the dress is not fit you, please don't leave negtive feedabck first, please contact us first, we will reply you at first time when we are on work, we solve this problem. Sometime we can't reply you immediately because here the time is different with your country.

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